This is the Privacy Policy for Likeminds Technology Limited, with registered address, 20-22 Wenlock Road, London, England, N1 7GU ("Likeminds", "us", "we" or "our"). It explains how we, as data controller, collect, use and share the information that we receive or collect about you (that may include personal information) though our website at www.likeminds.app and our App "Likeminds" (collectively referred to as "the Site", "the Product", "Our Platform"or "The Platform") which you can use to meet with other people ("Users", or "Members") and organise or join in-person or online meetings ("Events" or "the Services"), and through other interactions with us that you may have during the course of our various marketing and other activities. It also explains the rights you as a user of our Services have to control the use of your information. Personal information means any information relating to a natural person that allows that individual to be identified either directly or indirectly from that information.
Please read this Privacy Policy carefully before you start using the Services.
Our primary goals in collecting information are to provide our Services to our Users to enable us to best respond to our Users' requests for help or information and to improve our Services and their features and content and to promote our Services both through our Platform and through our events, newsletters, competitions and promotions where we have your permission to do so.
We collect information you provide to us, such as when you create an account, update your profile, use the interactive features of our Services, participate in contests, promotions or surveys, request customer support or otherwise communicate with us. The types of information we may collect include:
When you access or use our Services, we may also automatically collect information about you, including:
Information may be gathered from our affiliates and third-party sources including without limitation our third-party service providers (such as events, marketing services and payment providers), publicly available data, other companies and referrals. When you visit the Our Website and Our App we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Website and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Website and to collect broad demographic information for aggregate use. We may from time to time collect personal details from available sources, or from a publicly available online registry to which you give your details or from your company's website to contact you in our legitimate business interests with business opportunities which we think might be required from you. In our first communication with you, we will identify if we have obtained your information which we use for these purposes from a third party source.
We use information about you for purposes described in this Privacy Policy or otherwise disclosed to you on or in connection with our Services. For example, we may use information about you to:
We retain the personal data you provide until your account is deleted. Account deactivation does not delete your personal data. In some cases we may retain certain information in anonymized or aggregated form.
We may review, scan, or analyse your communications on the Likeminds Platform between the members for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.These activities are carried out based on Likeminds' legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
We have set out in the tables below a description of the ways we use your personal information, the category of information it comes under and the legal basis or bases which we rely on to process it, including where we are relying on our legitimate interests and identifying what those interests are. There may be more than one lawful basis on which we process your information depending on the specific purposes for which we are using the information. Where we rely on legitimate interests we are always careful to balance your privacy rights with those interests. Please note that these are examples of the kinds of personal information we collect and of the uses we may make of it. We may from time to time collect other types of personal information including and not limited to information you voluntarily give us.
Please contact us if you need more information at contact@likeminds.app.
| Purpose | Type of data | Lawful basis for processing |
|---|---|---|
| To register a new User | Identity, contact, technical | Necessary for the performance of our contract with you; in our legitimate interests in operating our Services to analyse how our Services are being used and develop these further. |
| To identify you as a User when you sign in to your account | Identity, Technical data | Necessary for the performance of our contract with you; in our legitimate interests in operating our Services to analyse how our Services are being used and develop these further. |
| To administer and protect the website and app and Services (including troubleshooting, data analysis, testing and system review) | Identity, contact, technical data | Necessary for the performance of the contract with our Users;, in our legitimate interests to resolve problems to ensure our Services run as smoothly as possible to increase User satisfaction |
| To manage our relationship with Users by sending emails | Necessary for the performance of a contract with the User; in our legitimate interests in maintaining and improving the running of the Services | Identity, contact, technical data, transaction data |
| Inviting Users to take part in any promotions, events or competitions | With consent where required by law in or where Users have not objected; in the legitimate interests of the business to encourage Users to use the Services | Identity, contact, usage data, marketing and communications data |
| To make recommendations and suggestions to Users | In the legitimate interests of the business to develop and grow | Identity, contact data, usage data, profile data, marketing and communications data, aggregated data |
| To advertise and market our site and app and services to Users | With consent where required by law in or where Users have not objected the case of direct marketing email communications ;in the case of analysis and evaluation of our Services and campaigns in the legitimate interests of the business to develop and grow | Usage data, marketing and communications data, aggregated data |
| To send User information about products or services, special offers or promotions, events or competitions of carefully selected Business Partners. | With consent as required by law, in the legitimate interests of the business to encourage Users to use our Business Partners' Products and Services | Identity, contact, usage, profile, marketing and communications, aggregated data |
| To notify Users about any changes to our website and/or app and /or Products and/or Services | Necessary for the performance of a contract with the User and in the legitimate interests of the business in the smooth running of the Services | Identity data, contact data |
| To notify Users of any changes to the Privacy Policy or changes to our Terms and Conditions | Compliance with a legal obligation | Identity data, contact data |
| To maintain a blacklist/fraud identity system | In the legitimate interests of the business to protect the business from fraud | Identity data, contact data, financial data, |
| To resolve disputes between users | In our legitimate interests to understand to prevent abusive behaviour and to ensure User standards are maintained | Technical data, operational data, identity, contact |
| To record Service Notes which are used to provide information to Therapists to deliver treatments | In our legitimate interests to provide Services that are as efficient and smooth running as possible . This information is provided voluntarily. | Information provided by users which may include access information |
| To provide mediation between members in the event of a User complaint of unsatisfactory event | Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services | Identity, contact, assessment, financial data |
| To provide mediation between users in the event of a User complaint of unsatisfactory event | Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services | Identity, contact, assessment, financial data |
| To provide mediation between users in the event of a User complaint of unsatisfactory event | Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services | Identity, contact, assessment, financial data |
| To monitor correct use by members of our proprietary technology and Users' personal data | In our legitimate interests to monitor correct use of our proprietary technology and Users' personal data and for record-keeping purposes | Identity, contact, technical, usage data |
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Likeminds is responsible and liable if third-party agents that it uses to process the personal data on its behalf do so in a manner inconsistent with the GDPR, unless Likeminds proves that it is not responsible for the event that allowed the damage to occur.
You are responsible for ensuring that you comply with applicable data protection law in respect of any personal information that you collect about Users in the course of your provision of the Services. Likeminds does not accept any responsibility for this processing of personal data.
If you are a User, you are responsible for any misuse of personal information that you may collect in the course of your receipt of the Services. Likeminds does not accept any responsibility for this processing of personal data.
Our Site and Our app also uses cookies or similar technology to collect information about your access to the Site. Cookies are small text files that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your session and expire when you close your app or browser. Other cookies are used to remember you when you return to the Site and the App and will last for longer.
The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to Users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
Protecting the safety of children when they use the internet is very important to us. Our Site and Services are not intended for nor directed towards children and we do not knowingly collect personal information from children. If you believe that your child may have provided us with personal information without your consent, you may alert us at contact@likeminds.app.
The Site may, from time to time, contain links to external websites. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We have no control over these third parties and we are not responsible for the content of such websites or for the privacy policies or practices of such third parties. You should review the privacy policy of any third party website carefully that you visit.
Information that you submit via the Services is sent to and stored on secure servers located inside and outside the European Economic Area (“EEA”), for example in the United States. Where we transfer your information outside the EEA in this way, we will take steps to require that that your privacy rights continue to be protected. By way of example, and as mentioned above, we work with key service providers such as Google, Facebook, Amazon Web Services, Digital Ocean, Zendesk, Mailchimp and Stripe and we have signed data processing addendums which reflect data transfer mechanisms to provide adequate protection to the personal data transferred outside the EEA.If you would like further information on this, please do contact us.
Likeminds may store and process personal information in the United Kingdom, United States and other countries, where under local laws you may have fewer legal rights. However, wherever we store your information we will treat it in accordance with this Privacy Policy. Likeminds complies with the General Data Protection Regulation Framework as set forth by the European Union Parliament regarding the collection, use, and retention of personal information of all individuals within the European Union and the export of personal data outside the EU. Likeminds have made a notification to the UK Information Commissioner, under the no. ZB408983. ##
Where we have your consent, or where you have not objected to receiving (as applicable) we will use your personal information to send you marketing and promotional communications by email about our products/services or to send you feedback surveys and ratings review requests on treatments provided, you. As mentioned above, where we partner and work with carefully selected Business Partners, our email communications may also contain information from our Business Partners.
You can object to further marketing communications at any time by clicking on the unsubscribe link included in each such communication or notify us by email at contact@likeminds.app.
We need to retain your information (including your personal information, where applicable) for as long as you remain an active user of the Services in order for us to meet our contractual obligations to you, and for such longer periods as are legally required or permitted.
We may need to retain certain personal information even once a User account has been closed for differing periods, depending on the category of personal information concerned, for example, to enforce our terms, for fraud prevention, to identify, issue or resolve any legal claims, for proper record-keeping purposes and/or as required for our business operations or by applicable law.
We may also retain certain personal information following any objection indicated by you to receiving Likeminds marketing communications for the purpose of ensuring that your wishes continue to be respected and we do not to contact you further.
We may also retain aggregated information beyond this time for research purposes and to help us to develop and improve Services. You cannot be identified from aggregate information retained or used for these purposes.
You have the right under certain circumstances:
If your request or concern is not satisfactorily resolved you may approach the local data protection authority (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). In the UK this is the Information Commissioner (https://ico.org.uk/).
You may update or correct information about you at any time by logging into your account and editing your profile. You may request to deactivate or delete your account and personal data entirely by sending an email to contact@likeminds.app. If your account is deactivated, Likeminds will provide access to the data associated with the deactivated account upon receipt of the required legal documentation.
Likeminds may offer social sharing features or other integrated tools which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of certain information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these social sharing features. Likeminds may also allow you to access Google Maps. Please note that when you use Google Maps, you are subject to Google’s privacy policy , as amended by Google from time to time.
We may allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services in relation to the use of our Services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address and information about your web browser and operating system, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Likeminds and others to, among other things, analyze and track data, determine the popularity of certain content, deliver content targeted to your interests on our Services and better understand your online activity. Please note that we may share aggregated, non-personal information, or personal information in a hashed, non-human readable form, with these third parties.
We may change this Privacy Policy from time to time. If a revision is material we shall notify you before they take effect either through the Site or by sending you a notification (as required). Any such material changes will only apply to personal information collected after the revised Privacy Policy takes effect.
If you have any questions about this Privacy Policy, please contact us contact@likeminds.app or via mail at 20-22 Wenlock Road, London, England, N1 7GU In addition, EU members can direct privacy-related inquiries or complaints to contact@likeminds.app Any dispute, claim or controversy arising out of or relating to this Policy or previous Privacy Policy statements shall be resolved through negotiation, mediation and arbitration, as provided under our Terms of Service Agreement, if you believe that the processing of your personal data infringes on the Global Data Protection Regulation. This Privacy Policy is governed by the terms of the Likeminds Terms of Service Agreement.